Limited Ten (10) Year Transferable Warranty

Neohoson Inc. warrants that its aluminum frame windows and doors are free from workmanship and material defects for a period of ten (10) years from the date of purchase, provided the products are used under normal conditions and maintenance.
Please note that if the shipment is delayed at the customer's request or due to force majeure, the warranty period will start from the date of shipment. This applies to all warranties mentioned hereafter.

This warranty covers only defects in materials and manufacturing, as specified herein, and excludes damage caused by improper installation, normal weathering, accidents, fire, flooding, acts of God (e.g., lightning, tornadoes, hurricanes), vandalism, riots, civil disturbances, misuse, exposure to harmful chemicals or fumes, mildew, structural failures, building settlement, excessive localized heat, or any circumstances beyond the control of Neohoson Inc.

Glass shattering or damage to screens caused by high winds or wind-borne debris is not covered by this warranty, provided the glass remains adhered to the interlayer. Similarly, damage caused by flying glass or debris, or when wind conditions exceed established engineering parameters, is not considered a defect in materials or manufacturing.

This warranty is transferable and supersedes all other express warranties. Neohoson Inc. shall not be liable for special, punitive, indirect, incidental, or consequential damages resulting from the use of the product, or for delays in the performance of this warranty due to force majeure. Any implied warranties, including those of merchantability and fitness for a particular purpose, are limited to the duration of the express warranty.

Aluminum Frame – 10 Years

The aluminum frame is warranted against materials and workmanship defects for ten (10) years from the date of purchase, under proper use and installation. This warranty covers ordinary wear and tear but excludes alterations or misuse.

If defects occur, Neohoson Inc. will provide replacement parts at no charge. This warranty becomes void if the aluminum surface is altered, repainted, or stained.

Hardware Components – 10 Years

Hardware components (e.g., locking mechanisms, hinges, handles, rollers, open limiters, connecting bars) are warranted for ten (10) years from the date of purchase.

Neohoson Inc. warrants against peeling, flaking, rusting, blistering, and corrosion of hardware for ten (10) years from the date of purchase. If defects occur, replacement parts will be provided at no charge.

Screen Frame – 10 Years

The aluminum screen frame is warranted against peeling, flaking, blistering, and corrosion for ten (10) years from the date of purchase. If defects occur, replacement parts will be provided at no charge.

Insulated Glass – 20 Years

The insulated glass units installed in Neohoson Inc. products are warranted against defects resulting in material obstruction of vision due to moisture or dust accumulation in the sealed unit. This warranty covers a period of twenty (20) years from the date of installation.

If such defects occur, Neohoson Inc. will replace the insulating glass unit at no charge. After twenty (20) years, replacement of the insulating glass unit may incur a charge.

Condensation that forms on windows or doors due to natural humidity levels or temperature differences is not a defect and is not covered by this warranty.

Spontaneous Breakage – 10 Years

Neohoson Inc. warrants against spontaneous breakage in glass panels for ten (10) years after purchase. Spontaneous breakage may result from natural settling or extreme thermal changes and is not considered a materials or workmanship defect.
If spontaneous breakage occurs within the warranty period, Neohoson will provide a replacement panel at no cost (installation costs are not covered).

Laminated Glass Unit – 10 Years

Laminated glass units are warranted against defects resulting in obstruction of vision or delamination for a period of ten (10) years from the date of purchase.

Neohoson's AkzoNobel Powder-Coated Products – 20 Years

At Neohoson, we prioritize delivering products that exemplify quality, durability, and aesthetic appeal. Our aluminum components, coated with AkzoNobel's advanced powder coatings, are testament to this commitment.

We offer a comprehensive 20-year warranty from the date of purchase, covering defects such as peeling, flaking, chipping, blistering, and corrosion, ensuring long-lasting performance and peace of mind.

Please note that if the shipment is delayed at the customer's request or due to force majeure, the warranty period for Neohoson's AkzoNobel powder-coated products will start from the date of actual shipment.